Heatstar designs and developps swimming pool air conditioning systems, including dehumidifying heat pump solutions to provide an healthy air in the pool room.
End users can scan QR Codes to reach swimming pool products information
By using QR codes, Heatstar is helping its customers to easily access essential product technical information for faster troubleshooting. In the future, the specialists in highly efficient swimming pool climate control systems will be expanding the service to also include information regarding spare parts.
Link to operation manuals and user guides
Heatstar have implemented a new QR code label to help end users easily access technical literature associated with that particular Heatstar system. End users can scan the label with their smartphone QR code reader and link directly to the specific model information on the company's resources section of their website. Available documents currently include operations manuals a touchscreen user guide.
"On a daily basis we receive a large number of telephone calls with users asking for technical help, and a lot of the time the answers can be found in the product literature," says David Hayles, Heatstar's Technical Manager.
"Having this new system whereby the user can quickly scan a QR code on the product and find the necessary documents can reduce downtime if there is an issue with the unit and also help ensure the equipment is installed and maintained correctly."